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Service Warranties

Standard On-Site Service Warranty

 

Terms and Conditions

 

Bluum offers a Standard Warranty on the installation you have purchased. Bluum will provide all labor needed to correct any defects in the system. All manufacturer warranties will be honored under this warranty and if equipment is out of warranty customer will receive a discount on parts.

During the warranty period, Bluum will first work to resolve any problems by troubleshooting over the phone. If Bluum Support Specialists determine that the issue cannot be resolved over the phone, a Technician will be dispatched to your location(s) within 72 hours of the original call (Monday through Friday 8:00am – 5:00pm, excluding national holidays). If service is required after the Standard Warranty period has expired, the customer will be billed at Bluum current labor rates. If the customer has purchased a Bluum Extended Maintenance Agreement, that will commence at the end of the Standard Warranty. If you would like additional information regarding Bluum Extended Maintenance Agreements, please contact your Bluum Sales Representative at 612-331-5500.

 

Obtaining Warranty Service

 

To obtain warranty service, please use your custom support portal and contact us via chat, phone, or email. If you have any questions, please email support@bluum.com or call us at 800-933-7337. The model and serial number on failed equipment may be required when requesting warranty service (if applicable). The customer will be required to describe the nature of the failure, and may be required to perform other failure identification or isolation activities while working with the Support Specialist over the phone. An on-site visit will be performed only if it is deemed by Bluum Support Specialists that the issue can’t be resolved over the phone.

 

Limitations of Coverage

 

The following items are excluded from coverage under the warranty:

  1. Equipment that has been removed or reinstalled in a different location.
  2. Damage or other equipment failure due to causes beyond our control including, but not limited to, operator negligence, the failure to maintain the equipment according to the owner’s manual instructions, abuse, vandalism, theft, fire, flood, wind, freezing, power failure, inadequate power supply, acts of war or acts of God.
  3. Any utilization of equipment that is inconsistent with either the design of the equipment or the way the manufacturer intended the equipment to be used.
  4. Standard Onsite Warranty covers all hardware related failures, network or software related failures are not covered under Bluum Standard Onsite Warranty.
  5. Operational or mechanical failure which is not reported prior to expiration of this contract.
  6. Equipment where the serial plate attached to the equipment is removed, defaced or made illegible.
  7. Damage resulting from unauthorized repair, software virus, improper electrical wiring and connections.
  8. Existing Owner Furnished equipment.
  9. Lift and Scaffolding rental are not included.

Premium On-Site Service Warranty

 

Terms and Conditions

 

Bluum offers a Premium Warranty on the installation you have purchased. Bluum will provide all labor needed to correct any defects in the system. All manufacturer warranties will be honored under this warranty and if equipment is out of warranty Bluum will facilitate all repairs through the manufacturer. Also included in the Premium Warranty the customer will receive:

  • Unlimited Lifeline Support
  • On-site service
  • Annual Preventative Maintenance Check

Preventative Maintenance Check will be completed toward the end of the Premium warranty period or annually for multi-year Premium warranty contracts. The warranty period commences at the end of the original installation warranty.

During the warranty period, Bluum will first work to resolve any problems by troubleshooting over the phone. If Bluum Support Specialists determine that the issue cannot be resolved over the phone, a Technician will be dispatched to your location(s) within 48 hours (if necessary) of the original call (Monday through Friday 8:00am – 5:00pm, excluding national holidays).

Customers outside of a 100-mile radius of Bluum are subject to mileage and trip charges. If service is required after the Premium warranty period has expired, the customer will be billed at Bluum current labor rates.

 

Obtaining Warranty Service

 

To obtain warranty service, please use the custom support portal and contact us by phone or email. If you have any questions, please email support@bluum.com or call us at 800-933-7337.

 

Obtaining Your Preventative Maintenance Check

 

Bluum will send out an email 60 days prior to the completion of each year requesting the customer to contact a Support Specialist at 612-331-5500 or by email at support@bluum.com to schedule a Preventative Maintenance Check. Customer may call to schedule Preventative Maintenance Check prior to the 60-day period if they require it done at an earlier date. Preventative Maintenance Checks are done Monday through Friday 9:00am – 5:00pm. Customer is responsible for providing access for up to 2 hours per room for Preventative Maintenance Check.

 

Limitations of Coverage

 

The following items are excluded from coverage under the warranty:

  1. Damage or other equipment failure due to causes beyond our control including, but not limited to, operator negligence, the failure to maintain the equipment according to the owner’s manual instructions, abuse, vandalism, theft, fire, flood, wind, freezing, power failure, inadequate power supply, acts of war or acts of God.
  2. Any utilization of equipment that is inconsistent with either the design of the equipment or the way the manufacturer intended the equipment to be used.
  3. Premium Warranty covers all hardware related failures. Network or software related failures are not covered under Bluum Premium Warranty.
  4. Operational or mechanical failure which is not reported prior to expiration of this contract.
  5. If programming is needed and Bluum doesn’t have access to the program then customer will be billed current programming rates.
  6. Programming changes or updates are not covered under maintenance agreement, all requested changes will be billed at current programming rates.
  7. Contract does not cover equipment that has been added or altered within the system during the contract period.
  8. Equipment where the serial plate attached to the equipment is removed, defaced or made illegible.
  9. Damage resulting from unauthorized repair, software virus, improper electrical wiring and connections.
  10. Existing Owner Furnished equipment.
  11. Lift and Scaffolding rental are not included.

90-Day Limited Warranty

 

Terms and Conditions

 

Bluum offers a 90-Day Limited Warranty on the installation you have purchased. Bluum will provide all labor needed to correct any defects in the system. All manufacturer warranties will be honored under this warranty and if equipment is out of warranty customer will receive a discount on parts.

During the warranty period, Bluum will first work to resolve any problems by troubleshooting over the phone. If Bluum Support Specialists determine that the issue cannot be resolved over the phone, a Technician will be dispatched to your location(s) within 72 hours of the original call (Monday through Friday 8:00am –5:00pm, excluding national holidays). Customers outside of a 150 mile radius of Bluum are subject to mileage and trip charges. If service is required after the 90-Day Warranty period has expired, the customer will be billed at Bluum current labor rates. If the customer has purchased a Bluum Extended Maintenance Agreement, that will commence at the end of the 90-Day Warranty. If you would like additional information regarding Bluum Extended Maintenance Agreements, please contact your Bluum Sales Representative at 612-331-5500.

 

Obtaining Warranty Service 

 

To obtain warranty service, please use your custom support portal and contact us via chat, phone, or email. If you have 
any questions, please email support@bluum.com or call us at 800-933-7337. The model and serial number on failed equipment may be required when requesting warranty service (if applicable). The customer will be required to describe
the nature of the failure, and may be required to perform other failure identification or isolation activities while working with the Support Specialist over the phone. An on-site visit will be performed only if it is deemed by Bluum Support Specialists that the issue can’t be resolved over the phone.

 

Limitations of Coverage

 

The following items are excluded from coverage under the warranty: 

  1. Equipment that has been removed or reinstalled in a different location.
  2. Damage or other equipment failure due to causes beyond our control including, but not limited to, operator
    negligence, the failure to maintain the equipment according to the owner’s manual instructions, abuse, vandalism, theft, fire, flood, wind, freezing, power failure, inadequate power supply, acts of war or acts of God.
  3. Any utilization of equipment that is inconsistent with either the design of the equipment or the way the manufacturer
    intended the equipment to be used.
  4. Standard Onsite Warranty covers all hardware related failures, network or software related failures are not covered under Bluum Standard Onsite Warranty.
  5. Operational or mechanical failure which is not reported prior to expiration of this contract.
  6. Equipment where the serial plate attached to the equipment is removed, defaced or made illegible.
  7. Damage resulting from unauthorized repair, software virus, improper electrical wiring and connections.
  8. Existing Owner Furnished equipment.
  9. Lift and Scaffolding rental are not included.