Request Warranty Service
The Customer Service Portal can be used to look up serial numbers and request warranty service (RMA) without an account. However, you must set up an account with your Account Manager to access additional information.
Want to learn more? Download our step-by-step guide for using the portal and watch our video for tips on making a claim.
Additional questions on how to use the portal? Contact our customer success manager.
Make the Most of Your Protection Plan
While learning has looked different over the past year, one thing that hasn’t changed is the need to have working devices in circulation.
With the SHIELD Protection Program, you can rest assured that your devices are protected from accidental damage.
Level Up Your Coverage
As one of the best coverage plans in the industry, SHIELD acts as an extension of the original manufacturer (OEM) warranty. SHIELD with ADP and SHIELD with ADP Plus offer accidental damage protection coverage, an always-on case for each device and more, for extra peace of mind.
Interested in learning more about your coverage options?
Trox and Tierney customers can now access the SHIELD Protection Program!
Contact your account rep for more information.
Benefits of SHIELD
- 10-day repair turnaround: Plus shipping time to and from the school location.
- 24/7 access to Customer Service Portal: Contact us anytime for assistance with your warranty.
- Directly operated by Trox: No need to go through a third party to receive service.
Above and Beyond Services
SHIELDSM Protection Program
- Coverage from 1 – 4 years
- Accidental damage repair
- Extended manufacturer warranty
- Battery and power replacement program
- Asset tagging
- Chromebook enrollment
Why Choose Trox
Your Trusted Partner
For nearly 40 years, we've partnered with educators across the United States and Canada to confidently purchase, implement, use and manage technology resources.
Support Through The Pandemic
Trox distributed more than 1 MILLION devices to schools across North America in 2020, providing the tools needed to empower students, no matter where learning takes place.
Find expert tips, advice and trends on all things ed tech on Trox's blogs.
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Learn how to tailor-make educational experiences in this exclusive webinar hosted by Trox and HP.