The Customer Service Portal can be used to look up serial numbers and request warranty service (RMA) without an account. However, you must set up an account with your Account Manager to access additional information.
Want to learn more? Download our step-by-step guide for using the portal and watch our video for tips on making a claim.
As one of the best coverage plans in the industry, SHIELD acts as an extension of the original manufacturer (OEM) warranty. SHIELD with ADP and SHIELD with ADP Plus offer accidental damage protection coverage, an always-on case for each device and more, for extra peace of mind.
Interested in learning more about your coverage options?
Trox and Tierney customers can now access the SHIELD Protection Program! Contact your account rep for more information.
Benefits of SHIELD
10-day repair turnaround: Plus shipping time to and from the school location.
24/7 access to Customer Service Portal: Contact us anytime for assistance with your warranty.
Directly operated by Trox: No need to go through a third party to receive service.