Trox SHIELD℠ Protection Program

Accidental Damage Protection Plans and Warranties for Devices

Already have SHIELD? Learn more about your plan here.
Already have SHIELD?
Learn more about your plan here.

Nothing Protects you Better than a Shield!

In a year of uncertainty, it’s important to have protection to ensure your devices are always operational.

The Trox SHIELD℠ Protection Program is designed for educators looking to protect their investments and lower total cost of ownership. Select from several plans that will ensure peace of mind and turn those ‘oopses’ into ‘aahs’.

Convenience and Peace of Mind for IT and Tech Teams

The Trox SHIELD℠ Program offers one of the best coverage plans in the industry – a zero cost of ownership guarantee. Trox SHIELD™ acts as an extension of the original manufacturer (OEM) warranty with Trox coordinating all repair services on behalf of the purchaser for devices covered under the original OEM warranty. This provides convenience and peace of mind for tech and IT teams who are already busy with multiple demands for their time.

Choose the right coverage for your school

The transition to remote and blended learning models has put an extra squeeze on small tech teams and already tight budgets. Schools are experiencing an ever-growing need to obtain, deploy and support a growing number of devices. With thousands of devices being sent home or in daily transit, the risk of device damage is on the rise.

SHIELD Warranties include:


  • Set-up and deployment by Trox
  • Repairs done in 10 days plus shipping in both directions*
  • Free shipping to and from school location
  • Single and multi-device packaging included
  • 24/7 access to Trox SHIELD™ Customer Service Portal
  • Zero cost of ownership guarantee (no deductibles or fees)

Compare warranties to find the right coverage.

Why Trust SHIELD Warranties?

  • OEM-certified repair technicians – Trox technicians are certified with many of the major OEM brands we carry. That means repairs are done right and to manufacturer specifications.
  • Recognized cost savings – the Trox SHIELD℠ program is backed by a $0 cost of ownership promise to help avoid budget surprises when fulfilling warranty.
  • Stellar service – With a 94% satisfaction rate and a 24/7 online customer portal, we are always-on and here to help!
  • Expedited repair service – With repair facilities located in the U.S. and Canada, Trox can provide repairs within 10 days plus shipping in both directions, maximizing working device uptime and easing workload for school tech teams.**

** Repair time subject to parts availability.

Consider Trox for every aspect of your mobile device management – from purchase and deployment through repair, management, and end of life services.

Let us get you the details

Contact us today to see if your school qualifies.

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