Q. What products are accepted?
A. Chromebooks, laptops, desktops, monitors, smartphones, tablets, printers, telephones and more. We accept a wide selection of IT equipment; however, we cannot guarantee that all models will yield an equivalent value. Quotes are based on age and condition.
Q. Can I trade in my units that don’t function?
A. Yes, absolutely. We will accept non-functioning units for recycling at a fixed rate.
Q. Can I trade in units if they have scratches and dents?
A. Units with cosmetic imperfections are accepted and we will price them accordingly.
Q. Do I need to include chargers with my assets?
A. Chargers are not required, however, including a charger will increase the trade-in value.
Q. What if I don’t know what assets I have?
A. We can create a preliminary quote based on the estimate of the assets you have given us. We can also produce a modified buyout price after audit or send someone onsite to appraise your inventory.
Q. Do I need proof of purchase before sending in my technology?
A. We trust schools. Proof of purchase is not required when participating in our Trox buyback program.
Q. Who is the Trox buyback program administrator?
A. Level Up with Lifespan uses best-in-class IT asset disposition partners in North America. Our facilities are ISO 9001, ISO 14001, OHSAS 18001 & R2 certified. We maintain a zero landfill, zero e-waste export policy and all data is sanitized using NIST/DOD standards. All assets are tracked by serialized chain-of-custody reporting.
Q. What happens with the equipment once I send it in?
A. We will grade the equipment and securely destroy the data on all units and refurbish them to make them available for the next user. Our goal is to divert as much e-waste as possible from landfills while giving everyone an equal chance to access technology for school, work and their personal lives.
Q. How is the equipment graded?
Q. How do I know my data is safe?
- (A) Excellent - No noticeable issues and looks like new. No cosmetic blemishes, scratches, dents or wear on exterior casing and no display issues.
- (B) Good - Devices are fully working, light wear and tear (Couple of light cosmetic scratches/“nicks” in plastic casing.), no etching, no display issues.
- (C) Fair - Devices are fully working, noticeable wear and tear. Few/moderate amount of scratches/“nicks” or small cracks, dings, dents in casing. Display may have few scratches, spots or marks that do not restrict visibility.
- (D) Poor or Non-Functional - Devices are partially working, heavy wear and tear. Deep scratches, scuffs/cracks, dings and dents in casing, Display has lines, spots, shadowing and scratches that are deep and/or restrict visibility.
A. All assets are subject to data wiping up to Department of Defense standards. We will also provide certificates of destruction.
Q. I have submitted a list of units to be traded in. How long will it take to receive a quote?
A. A quote will be provided within two business days.
Q. How can I package equipment to avoid damage?
A. We can supply specialized packaging that will ensure equipment is secure during transportation. The price of this packaging will be factored into the quote provided by our team.
Q. How long is the quote valid for?
A. The quote provided by our team is valid for 30 days.
Q. How will the payment be distributed?
A. Payment can be distributed as either a check or as a credit towards your next purchase from Trox.