Q. What products are accepted?
A. Chromebooks, laptops, desktops, monitors, smartphones, tablets, printers, telephones and more. We accept a wide selection of IT equipment; however, we cannot guarantee that all models will yield an equivalent value. Quotes are based on age and condition.
Q. Can I trade in my units that don’t function?
A. Yes, absolutely. We will accept non-functioning units for recycling at a fixed rate.
Q. Can I trade in units if they have scratches and dents?
A. Units with cosmetic imperfections are accepted and we will price them accordingly.
Q. Do I need to include chargers with my assets?
A. Chargers are not required, however, including a charger will increase the trade-in value.
Q. What if I don’t know what assets I have?
A. We can create a preliminary quote based on the estimate of the assets you have given us. We can also produce a modified buyout price after audit or send someone onsite to appraise your inventory.
Q. Do I need proof of purchase before sending in my technology?
A. We trust schools. Proof of purchase is not required when participating in our Trox™ buyback program.
Q. Who is the Trox™ buyback program administrator?
A. We work with best-in-class IT asset disposition partners in North America. Our partners’ facilities are ISO 9001, ISO 14001, OHSAS 18001 & R2 certified. We maintain a zero landfill, zero e-waste export policy and all data is sanitized using NIST/DOD standards. All assets are tracked by serialized chain-of-custody reporting.
Q. What happens with the equipment once I send it in?
A. We will grade the equipment and securely destroy the data on all units and refurbish them to make them available for the next user. Our goal is to divert as much e-waste as possible from landfills while giving everyone an equal chance to access technology for school, work and their personal lives.
Q. How is the equipment graded?
A. Payment can be distributed as either a check or as credit to your reseller dependent on the payment option provided. The choices for payment are below:
Q. How do I know my data is safe?
- (A) Excellent - Device is 100% functional with the remaining OEM warranty. Device is new or gently used for less than 90 days. Device is complete with its original packaging, box and accessories.
- (B) Good - Device is 100% functional and must pass OEM diagnostic testing. Device must be complete with all its original components and accessories. Device must be in cosmetically good condition with no screen blemishes or scratches.
- (C) Fair - Device is 100% functional and must pass OEM diagnostic testing. Device must be complete with all its original components and accessories. Device has visible wear and tear including deep scratches, small cracks, etching, small screen blemishes that do not impair use.
- (D) Poor or Non-Functional - Device might be partially functional and/or missing major components including memory, hard drive, keys, accessories. Visible large cracks and/or exposed internal components. Defective or non-functional is considered Grade D.
A. All assets are subject to data wiping up to Department of Defense standards. We will also provide certificates of destruction.
Q. I have submitted a list of units to be traded in. How long will it take to receive a quote?
A. A quote will be provided within two business days.
Q. Where do I ship the devices?
Q. How can I package equipment to avoid damage?
3612 D Street, Suite D, Omaha, NE 68107, USA
4910 Camp Rd. Suite 700, Hamburg, NY 14075, USA
75 Clegg Road, Markham, ON L6G 1A9, Canada
A. We can supply specialized packaging that will ensure equipment is secure during transportation. The price of this packaging will be factored into the quote provided by our team.
Q. Who pays for the shipping?
A. We will cover all shipping fees if our packaging is used.
Q. How long is the quote valid for?
A. The quote provided by our team is valid for 90 days.
Q. How will the payment be distributed?
A. Payment can be distributed as either a check or as a credit towards your next purchase from Trox.