Software & Services

Turn Device 'Oopses' into 'Aahs' with the Trox SHIELD Protection Program

by Ashley Wallinger

October 21, 2020

2020 has been a year of uncertainty for schools. One thing that’s certain— the need for 1:1 devices has never been more important for student and teacher success.

School IT leaders are facing new challenges when it comes to supplying and maintaining devices. Technology departments are experiencing an immense amount of pressure to keep devices repaired and in circulation, while operating under already tight budgets.

Protecting your device pool doesn’t have to break the bank, though! A good protection plan can help guarantee that if accidental device damage does occur, that you won’t have to scramble to purchase new devices or pay for costly repairs.

How Warranty Coverage Can Help Your School

Warranties provide peace of mind when the likelihood of device damage is high. With the onset of remote and blended learning models, millions of devices are now in transit, causing damage rates to rise.

Warranties are ideal for any school, but particularly those with limited budgets, as they can provide significant cost savings over the long term. With a warranty, you can count on a fixed payment amount per device and won’t have to worry about budgeting for the cost of repairing or replacing damaged devices, or going without a device for a lengthy period of time..

Choosing the Right Coverage For Your Needs

Device protection plans are a lot like healthcare plans. You should choose the right option to fit your needs and budget. At a minimum, you should consider the following criterion when looking at coverage:

  • Extended manufacturer warranty
  • Coverage for accidental damage repairs
  • Plan duration
  • Battery and power replacement options
  • Shipping costs (some may cover parts and shipping both ways)
  • Access to 24/7 customer service support
  • Quick repair time

You may not need all these features, but it’s important to take them into consideration when selecting a device protection plan.

Safeguard Your Investments with a SHIELD

The The Trox SHIELD℠ Protection Program comes with one of the best coverage plans in the industry. SHIELD acts as an extension of the original manufacturer (OEM) warranty and accidental damage protection, with Trox coordinating all repair services on behalf of the purchaser for devices covered under the original OEM warranty.

Trox SHIELD also gives you 24/7 access to an online customer service portal, so you can get assistance whenever you need it. Expedited repair service is also included and helps ease the workload for your school’s tech team by maximizing working device uptime.

No matter what uncertainties the 2020-2021 school year may bring, you can be certain that with the right protection plan, your devices will be in good hands should they become damaged. That means you can focus on what matters most – learning!

For more information about the Trox SHIELD Protection Program, visit

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About the Author

Ashley Wallinger is a content marketing specialist at Trox. She began her career in broadcast journalism, working as a producer at two TV stations, where she created content for news broadcasts and digital platforms. She has since held roles as a digital copywriter for a marketing agency, as well as a social media specialist overseeing content creation and analytics for the Scottsdale Unified School District in Scottsdale, Arizona.