How do I locate my Troxell Account Executive?

Go to the Information Center located on the left side of the home page.  You will see a pull-down menu entitled “Choose A Troxell Location”.  Use this menu to select the appropriate state. All contact information for the Troxell sales person(s) located in your area will be listed.

Who do I call with questions or problems on my order?

Order tracking can easily be done on line. Go to the Information Center located
on the left side of the home page.  Go to the Customer Service section and click on
Order Status.  You will need to enter your customer number (Troxell acct. number) and
your PO number to get the status of your shipment. 

Any other issues related to your order should be directed to Troxell’s Customer Service 
Team at 800-352-7912 Ext. 200.  You can also contact your Account Executive with any
questions or concerns. 

How long do I have to file a freight claim?

With most freight carriers you have 15 calendar days from the date of delivery to report
any concealed damage.  If you have a freight claim, please Troxell’s Customer Service 
Team at 800-352-7912 Ext. 200.  They will work through the claim on your behalf. 

How do I get my user ID and password to log into Order Status?

If you already have a Troxell account number, please contact your Account Executive. 
They will email you a link to help you quickly establish your user ID and password. 

If you don’t have a Troxell account number, you can contact the Account Executive in
your area for assistance.  Or you can locate the “Click Here For Your Login” link on the
right side of the home page.  You will be prompted to enter a valid email address.  We
encourage you to use your official organizational email address. For verification purposes a confirmation email will be sent to the address you provide.  It will contain a clickable link that will help you easily complete the registration process. 

How do I apply for credit with Troxell?

The Credit Application is located in the home page INFORMATION CENTER under
the Customer Service heading.  Complete the form on line and mail or fax it to your
Troxell Account Executive for review.  They will forward it to the Corporate Office for
approval and will inform you once your credit has been approved. 

How do I sign up for the Education Scholarship/Grant Rebate Program?

You must have a Troxell account number to enroll in the Grant Rebate Program.  For additional information, please refer to the Scholarship/Grant Rebate section located in the INFORMATION CENTER on the home page, or contact your Troxell Account Executive who can assist you with enrollment